Nokkio Ltd ("we", "our", "us") operates the Nokkio Housing mobile application. This policy explains what personal data we collect, how we use it, and your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
Nokkio Ltd is the data controller for personal data processed through the Nokkio Housing app. Contact us at: nokkioltd@gmail.com
2. What Data We Collect
The app is used by supported accommodation providers to manage their properties and residents. We process the following categories of personal data:
- Tenant data - full name, date of birth, National Insurance number, contact number, tenancy status, Housing Benefit status and reference, risk level, next of kin details
- Staff data - support worker names and 4-digit login PINs
- Property data - property addresses, room details, maintenance records, compliance certificates
- Inspection records - council and authority inspection appointments and outcomes
3. How We Use Your Data
- To manage supported accommodation properties and tenancies
- To track Housing Benefit claims and payments
- To maintain compliance records (gas safety, electrical, fire safety, HMO licences)
- To coordinate maintenance and repairs
- To log and manage council and authority inspections
- To provide role-based access for support workers
Legal basis: Processing is necessary for the legitimate interests of operating a supported accommodation service, and for compliance with legal obligations (housing law, health and safety regulations).
4. Data Storage
Data is stored in two locations:
- On device - securely in the app's local storage (AsyncStorage)
- Cloud backup - on Supabase servers (EU region). Supabase complies with UK GDPR. See supabase.com/privacy
Data is not sold, shared with, or disclosed to any third parties other than Supabase as described above.
5. Data Retention
Data is retained for as long as the tenancy or property management relationship is active, plus a reasonable period thereafter for legal and compliance purposes (typically 6 years in line with UK limitations law). Former tenants are marked as "Left" and can be permanently deleted by the manager at any time.
6. Security
- PIN authentication required to access the app
- Biometric authentication supported for managers
- Automatic lock after 5 minutes of inactivity
- Screenshot and screen recording prevention
- Row Level Security enabled on all cloud database tables
7. Your Rights Under UK GDPR
If your personal data is held in this app, you have the right to:
- Access - request a copy of your data
- Rectification - request correction of inaccurate data
- Erasure - request deletion of your data ("right to be forgotten")
- Restriction - request that processing be limited
- Portability - request your data in a portable format
- Object - object to processing based on legitimate interests
To exercise any of these rights, contact us at nokkioltd@gmail.com. We will respond within 30 days.
8. Complaints
If you are unhappy with how we handle your data, you have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.
9. Children's Data
This app is intended for use by housing professionals only. It is not directed at children. Any data relating to minors is processed only in the context of legitimate housing management activities under applicable law.
10. Changes to This Policy
We may update this policy from time to time. The "Last updated" date at the top of this page will reflect any changes. Continued use of the app after changes constitutes acceptance of the updated policy.
11. Contact
Nokkio Ltd
Email: nokkioltd@gmail.com